A client recently came to us with a surprising issue. She was preparing to sell her home when she discovered that a Citibank Canada mortgage, registered almost 40 years ago, was still on the title. She told us she had paid off the mortgage over 20 years ago and had no idea why it hadn’t been discharged.

To make matters more complicated, Citibank no longer operates a retail banking or mortgage lending division in Canada. She didn’t know where to start or who to contact.

After some research, we learned that one of the major Canadian banks had acquired Citibank Canada's mortgage portfolio and now manages its administration. We were able to connect with the appropriate department and expedite the discharge process on her behalf.

If you’re facing a similar issue with an old or lingering mortgage on title, don’t hesitate to reach out. We’re here to help.

Contact Compass Notary today to book a consultation.
Email us at general@compassnotary.com
Or call us at 604-256-8300

Let us take the stress out of clearing your title.

A client recently came to us needing help with a transmission, following the unfortunate passing of her parent. During our initial title search, we discovered a mortgage in favour of Firstline Trust Company, registered 34 years ago, still showing on the title of her home. She was certain the mortgage had been paid off long ago and was understandably puzzled by its continued presence.

Although Firstline Trust Company still maintains a website and a contact email, our client never received a response. Further investigation revealed that Firstline Trust is now a subsidiary of CIBC Mortgage Inc., which itself falls under Canadian Imperial Bank of Commerce (CIBC).

When we reached out to CIBC, their initial reply stated that they had no record of the mortgage and did not understand why we were contacting them at all. However, after we presented supporting information, CIBC escalated the matter. With our persistence and the right documentation, we were eventually able to resolve the issue and discharge the mortgage.

If you're dealing with an old mortgage that’s still on title—even one tied to a company that no longer exists—we can help.

Contact Compass Notary today to book a consultation.
Email us at general@compassnotary.com
Or call us at 604-256-8300

Let us handle the paperwork so you can focus on what matters.