A client recently came to us needing help with a transmission, following the unfortunate passing of her parent. During our initial title search, we discovered a mortgage in favour of Firstline Trust Company, registered 34 years ago, still showing on the title of her home. She was certain the mortgage had been paid off long ago and was understandably puzzled by its continued presence.
Although Firstline Trust Company still maintains a website and a contact email, our client never received a response. Further investigation revealed that Firstline Trust is now a subsidiary of CIBC Mortgage Inc., which itself falls under Canadian Imperial Bank of Commerce (CIBC).
When we reached out to CIBC, their initial reply stated that they had no record of the mortgage and did not understand why we were contacting them at all. However, after we presented supporting information, CIBC escalated the matter. With our persistence and the right documentation, we were eventually able to resolve the issue and discharge the mortgage.
If you're dealing with an old mortgage that’s still on title—even one tied to a company that no longer exists—we can help.
Contact Compass Notary today to book a consultation.
Email us at general@compassnotary.com
Or call us at 604-256-8300
Let us handle the paperwork so you can focus on what matters.